Norfolk, Ontario

The challenge

Veolia North America's customized approach meets clients' needs, delivers savings and environmental compliance.

In 1998, the counties of Haldimand and Norfolk entered into a contract with Veolia for the operations/maintenance/management (O&M) of the counties extensive system of wastewater treatment facilities.
Six years later, to meet the counties' changing needs, each began negotiating separate agreements with Veolia.
Then in 2006 Norfolk County signed a five-year contract with the company. Facilities consist of a 3.36-MGD activated sludge wastewater treatment plant, 1.42-MGD plant, 0.84 plant, two lagoon treatment plants and 23 lift stations. We are also in charge of land application of 800 dry-tons-per-year of biosolids.

Smooth transition to private operation with all facilities' effluent performance meeting or exceeding permit requirements
Make maintenance modifications to improve performance and extend equipment life
Work with Norfolk County to accommodate new requirements and supply a separate dedicated O&M staff to operate county's five treatment facilities
Provide annual financial support to range of community events

Achieved nearly $5 million (CDN) in savings over the initial contract period
Worked 10 years without a lost-time injury due to ongoing training and a staff dedicated to health, safety and environmental excellence
Consistently improved service levels over the term of the contracts
Selected to play role in completion of a new mechanical wastewater treatment plant for Port Rowan along with a revitalized treatment facility for Simcoe