[     Business case listing ](/en/case-studies "  Business case listing")



 

 

 

## The challenge

Veolia North America's customized approach meets clients' needs, delivers savings and environmental compliance.

### The project challenges are:

- In 1998, the counties of Haldimand and Norfolk entered into a contract with Veolia for the operations/maintenance/management (O&M) of the counties extensive system of wastewater treatment facilities.
- ​Six years later, to meet the counties' changing needs, each began negotiating separate agreements with Veolia.
- Then in 2006 Norfolk County signed a five-year contract with the company. Facilities consist of a 3.36-MGD activated sludge wastewater treatment plant, 1.42-MGD plant, 0.84 plant, two lagoon treatment plants and 23 lift stations. We are also in charge of land application of 800 dry-tons-per-year of biosolids.



 

 

 



## The solution

### Innovative solutions:

- Smooth transition to private operation with all facilities' effluent performance meeting or exceeding permit requirements
- Make maintenance modifications to improve performance and extend equipment life
- Work with Norfolk County to accommodate new requirements and supply a separate dedicated O&M staff to operate county's five treatment facilities
- Provide annual financial support to range of community events



 

 

 



## Benefits for our clients

### Results:

- Achieved nearly $5 million (CDN) in savings over the initial contract period
- Worked 10 years without a lost-time injury due to ongoing training and a staff dedicated to health, safety and environmental excellence
- Consistently improved service levels over the term of the contracts
- ​Selected to play role in completion of a new mechanical wastewater treatment plant for Port Rowan along with a revitalized treatment facility for Simcoe



 

 

 



 

 

### Learn more about our solutions:

[Water Solutions](/en/what-we-do/water-capabilities-0 "Water Capabilities")  
[Waste Solutions](/en/what-we-do/waste "Waste Capabilities")  
[Energy Solutions](/en/what-we-do/energy "Energy Capabilities")  
[Industrial Cleaning Solutions](/en/what-we-do/industrial-cleaning-services "Industrial Cleaning Services")