[     Business case listing ](/en/case-studies "  Business case listing")



 

 

 

## The challenge

10-year, $59 million operations and management (O&M) contract represents one of the largest U.S. water and wastewater systems managed by a public-private partnership. City sees Veolia North America as its best choice to protect valuable water and wastewater assets efficiently and cost effectively.

### The project challenges are:

- In 2008 Veolia won a competitive bid process to provide the City of New London with operations and management (O&M) services for its water and wastewater systems.
- Under the contract, the company will have total asset management responsibility for a 10-MGD activated sludge wastewater treatment plant, nine wastewater pump stations, an 80-mile collection system, a 9-MGD surface water filtration plant, finished water storage tanks a 240-mile distribution system and 2,500 acres of watershed management, including five reservoirs.
- The company also is in charge of capital improvements, billing and revenue collection, underground asset management and sludge disposal.



 

 

 



## The solution

### Innovative solutions:

- Create a seamless and professional transition plan that maximizes potential of staff.
- Put strong focus on safety and compliance to protect city's investment in water and wastewater assets.
- Ensure environmental integrity of Thames River and Long Island Sound.
- Provide single management team to cover total asset and capital program for the water and wastewater systems.
- Conduct asset management planning and reliability-centered maintenance to reduce life-cycle costs.
- Implement an integrated information technology program that combines maintenance, operations and other information into a single repository.
- ​Implement comprehensive underground asset management program that includes sewer main cleaning, video line inspection and pipe repair and maintenance.



 

 

 



## Benefits for our clients

### Results:

- Developing a capacity management, operation and maintenance program to enhance environmental integrity.
- Designed training programs to reward employees for achieving advanced certifications and professional development.
- ​Earned full responsibility for development and implementation of hydraulic modeling software, Information Technology programs and underground asset management.



 

 

 



 

 

### Learn more about our solutions:

[Water Solutions](/en/what-we-do/water-capabilities-0 "Water Capabilities")  
[Waste Solutions](/en/what-we-do/waste "Waste Capabilities")  
[Energy Solutions](/en/what-we-do/energy "Energy Capabilities")  
[Industrial Cleaning Solutions](/en/what-we-do/industrial-cleaning-services "Industrial Cleaning Services")